Thank you again for your review, it is highly appreciated. Once again, I do apologize that you had a negative experience with the buffet but if you do decide to make a future reservation, feel free to reach out to me and I will handle it personally. Our property is always looking for input on how to improve the guest’s experiences. I will inform the Food and Beverage department of the situation.

I too, would be upset if the food I was served was not prepared correctly. In regards to the Aurora Buffet, I sincerely apologize that you did not have an enjoyable experience and that you felt the food was not up to standards and that the chicken was undercooked. I am thrilled to hear that you not only found your room to be “clean,” but also “nice.” Our Housekeeping Department strives to maintain a Four Diamond status and I will be sure to pass along your kind words. Susan H, Before discussing your stay, I would first like to thank you for writing a review for the Soaring Eagle Casino & Resort.

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